Maintenance

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Maintenance

Bill’s Carpet Cleaning and Upholstery Cleaning Service is dedicated to partnering with our clients to help them attain the best floor maintenance possible. We realize that all facilities are different and therefore our approach requires an initial analysis and individualized maintenance proposal. It is our opinion that proper floor maintenance promotes a professional atmosphere and equally important a healthy work environment.

Sick Building Syndrome (SBS) is used to describe situations in which building occupants experience acute health and comfort effects that appear to be linked to time spent in a building. To learn more about (SBS) go to www.epa.gov/iaq/pubs/sbs.html . Proper floor maintenance is a major contributor to reducing (SBS). It is commonly understood that healthy employees are productive and happy, a very good combination. Along with good ventilation, floor maintenance will help to remove dust, pollen and other allergens and toxins that build up inside of buildings creating indoor air pollution. Removing these offensive particles will greatly improve indoor air quality and decrease the risk of (SBS).

Carpeting is a good choice in the work place for a variety of reasons, warmth, comfort, acoustic dampening and cushioning for our feet. It also helps to defer cleaning and maintenance costs. Unlike hard surfaces carpet will trap and hold a great amount of particulate. Studies have proven this trapping ability actually holds toxins and allergens thus keeping them from floating in air currents around your facilities and being breathed in by employees. Hard flooring does not possess this trapping quality and therefore requires cleaning much more often.

It is important to note that prior to the point of complete soil saturation carpet should be cleaned. When it reaches saturation it is no longer an effective trapping mechanism and will actually be more susceptible to irreversible damage. Various properties of trapped particulate can cause non-reversible abrasion if allowed to accumulate to the point that a carpet becomes saturated with dirt. A prudent approach to maintenance balances employee health, flooring investment, budget, and a facilities appearance as its major considerations.

It is a well known fact that people judge us by our appearance. Naturally our clients also judge us by the appearance of our facilities. Therefore, Bill’s Carpet and Upholstery Cleaning Service emphasizes a proper approach to maintenance using a seven step system. The following system allows us to customize our approach to your floor maintenance. Our seven step carpet maintenance system includes recommendations, products and services.

Our Cleaning Maintenance Analysis is the first step to creating our individualized floor care proposal. At Bill’s Cleaning Service we are carpet, tile and furniture cleaning specialists.

Our deep cleaning services complement your in-house cleaning or contracted janitorial staff. Therefore, we hope to create an environment of cooperation among all of your dedicated cleaning staff. As a specialist we hope to provide education and advice to extend the life of your flooring. In addition as previously stated we want to help you maintain a professional appearance and healthy workplace.

Bill’s Carpet and Upholstery Cleaning Service ~ Seven Step Carpet Maintenance System

  1. Dirt Containment
  2. Dry Soil Removal
  3. Spot Removal
  4. Interim Maintenance
  5. Deep Cleaning
  6. In-house Staff Training
  7. Scheduling/Periodic Review

Action Items

Bill’s Carpet and Upholstery Cleaning Service seven step carpet maintenance system outlined above is a beginning point. Please contact our office if you would like a free no obligation analysis. One of our cleaning professionals will meet with you and create a customized analysis.

Dirt does not accumulate in carpet evenly. Certain identifiable areas such as entryways, food service areas, and areas adjacent to hard-surface floors will accumulate more soil more quickly. These areas typically constitute only about 20 percent of the overall carpet floor area, yet they account for up to 80 percent or more of the overall soil load.

Development of a maintenance schedule that strategically allocates resources to those areas that get dirty first and most will result in cleaner, more healthful facilities. In addition, it will enable budget conscious facility managers to increase productivity by maximizing the effectiveness of their staff’s cleaning efforts.

In addition, a periodic review between facility managers designated In-House staff and cleaning contractors will help to streamline and customize efforts. Occasionally it will become clear that certain areas will require more resource allocation than expected and vice versa. Therefore, good lines of communications and a partnership approach between all involved entities should be encouraged.

Carpet Care Suggestions

We choose carpet in our homes for several reasons – warmth, comfort, color, etc.

The carpet we choose represents a large investment and it requires proper care to keep it attractive and clean. Several practices will help you to maintain the condition and appearance of your carpet. The following suggestions will help you to maintain this important investment.

Vacuum your carpet several times per week with a high-quality vacuum cleaner. We track sand, grit and other abrasives on our carpet every day. Professional cleaning can remove most stains and spots but we cannot remove wear in the fiber. The tracked grit acts as sandpaper and wears out the fiber leaving traffic areas that tend to be darker than other areas of the carpet.

In addition, it is helpful to re-arrange furniture to varying traffic patterns.

Suggestion 1: Vacuum often. The Majority of household dirt can be removed by regular vacuuming.

Suggestion 2: Keep dirt outside by buying track off rugs. Place the rugs at all entrance to your home both inside and out. Rugs help to create dirt containment zones. Did you ever notice the bedrooms normally show less wear than other rooms? This is because most of the dirt is tracked off prior to reaching them. Remove your shoes at the entrance of your home.

Suggestion 3: A great way to avoid spills is to keep drinks and meals on the kitchen table. Since children are more likely to spill, purchase spill-proof cups for them. Synthetic dyes (red dye number 5) in drinks and food may be permanent. Be especially careful to keep Kook-aid and similar beverages off carpeted surfaces.

Suggestion 4: When spills occur quickly wipe them up with a clean white cloth or shop vacuum. Allowing stains to set will only make it more difficult to remove.

Avoid using detergents on your carpet. There are several chemicals available for cleaning spots and stains on the carpet. Many of them appear to remove the spots immediately but we find that several days or weeks later the spot re-appears. The reason this happens is that spotting agents and other chemicals typically contain surfactant’s (surface active agents). These surfactant’s do not evaporate, and without the use of professional grade equipment, leave a soil-attracting residue.

Suggestion 5: To remove stains, follow this simple procedure. Scrape any matter off of the carpet with a butter knife. Use a white cloth or preferably a shop vacuum to remove the majority of solid matter and spilled liquids. It is best to bring it all up prior to rinse which will actually “soak” it in. After removing solid and liquid to the best of your ability rinse out the stain. Use lots of water on spills or spots and a Shop vacuum to extract. In the event the spot or stain is still visible, repeat the rinsing. If you use a spot cleaner make sure to rinse it all out. If all efforts fail, call Bill’s for a service call. Keep in mind a service call is inexpensive compared to an eyesore permanent stain.

Suggestion 6: If you use a spotter on your carpet be sure to rinse it fully. Use plenty of water and a blot with a white cloth.

Do not use Bleach, window cleaner or any other cleaner not designed for carpet.

Household cleaning products not specifically for carpet may bleach or discolor your carpets fiber. Use only products specially designed for carpet.

If you have a home carpet cleaner or decide to rent a portable unit use great care.

Homeowners will often leave a detergent residue in their carpet. A detergent residue will cause a carpet to attract soil leaving a grayish appearance. It is extremely important that carpets dry in hours otherwise they may brown out. This condition requires a special treatment to reverse.

Allowing pets to have “accidents” will destroy your carpet. Although it is possible to remove urine from the carpet and padding over time if allowed to continue bad pet behavior will be irreversible.

Dry Soil Removal

Dry soil removal is accomplished through vacuuming. Proper, frequent vacuuming is important for a variety of reasons: Particulate soils should be captured before they filter down below the carpet’s surface where they are much more difficult to remove. Careful vacuuming helps to control the accumulation of yarn-damaging grit.

A variety of safe and effective vacuuming tools are available. The most common problems with dry soil removal relate to inadequate vacuum maintenance. These problems include

1) vacuum heads not set to the proper level, 2) belts in need of replacement, and 3) vacuum bags that are nearly or completely filled and as a consequence, the vacuum’s effectiveness is dramatically reduced.

In addition, most facilities cleaning staff have not been properly trained on how to vacuum and are often expected to vacuum too much carpeting in too little time. The end result is that carpeting is not vacuumed properly and only visible debris is removed.

Spot Removal

The most common complaints about spots on carpeting are “We remove the spot, but they keep coming back,” and “The spot won’t come out.” Why do spots reappear? Frequently the substance that causes the spot penetrates all the way to the carpet backing but only the surface is cleaned. Consequently, the substance below the surface wicks back after cleaning. The other reason is that the spotting chemical leaves behind a soil-attracting residue that is not rinsed away. Left in the carpet, it attracts soil and becomes a dirty spot.

Why don’t all spots come out? Some seemingly un-removable spots can be removed if the right chemical is used. Different spots require different spot-removal agents. Another reason is that spots are permitted to remain in carpeting too long and bond with the fiber.

Spots should be removed as soon as possible after they occur. Finally, some beverages can dye some types of carpeting. Removal of these spots involves the use of special cleaning agents and should only be attempted by specially trained technicians. The solution to spotting problems require:

• A regular, scheduled spot removal program.

• The use of proper spotting procedures and products.

• A designated carpet spot removal specialist with special training to tackle tough to remove spots.

Dirt containment requires effective barrier systems including exterior sweeping and walk-off matting as essential first lines of defense in an effective carpet maintenance system.

Tracked-in soils present threats to both carpeting and health. 

Debris that collects outside building entrances will find its way inside if allowed to build up.
Keeping all entrance areas swept is a simple and easy way to reduce the soil load inside of buildings.

Oil on greasy parking lots adheres to shoe leather then transfers to carpet pile. Once transferred, the gummy consistency collects additional soils. In addition, asphalt residues tracked onto carpet create a “yellowing/browning” condition that is difficult if not impossible to remove especially on olefin carpet. Walk-off mats reduce these threats and help keep carpet clean longer.

Grit is a significant threat to carpet’s appearance over the long run and coats all external surfaces in great abundance. The reason is this substance; a microscopic rock has many sharp, jagged, cutting edges. Tiny as it is, it scratches, gouges, and grinds carpet pile yarn, especially under body weight and shoe leather. Over time, when grit is tracked in, it abrades pile yarn’s polished finish, causing carpeting to appear dull and unattractive, and causing yarn damage that cleaning cannot repair. Exterior sweeping and properly maintained walk-off mats will greatly reduce the grit threat.

 

A Word About Cleaning Chemicals

All three steps examined in this analysis require effective cleaning chemicals. Most chemicals used in facilities carpet maintenance leave behind a soil-attracting residue. This “dirt magnet” results in rapid re-soiling. Moreover, extensive tests conducted by Shaw Industries have shown that many of these chemicals don’t even clean well. Sometimes not any better than plain water. Safe, effective, free-rinsing cleaning products are available that clean well and leave no harmful residue behind. High-quality water is also a key to effective emulsification.

Good chemistry is an integral part of any effective system.

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